refund and return policy
At Urban Kulcha, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help. Please review our refund and return policy below:
1. Eligibility for Returns
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
Returns must be initiated within 3 days of the delivery date.
2. Items Excluded from Returns
Certain items are not eligible for return, including but not limited to:
Final sale items
Gift cards
Personalized or customized items
3. Initiation of Return
To initiate a return, please follow these steps:
Contact our customer support team at [customer support email] to request a return authorization (RA) number.
Once you receive your RA number, securely package your item(s) and include the RA number on the outside of the package.
Ship the package to the address provided by our customer support team.
4. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.
5. Refunds
Once your return is received and inspected, we will send you an email notification to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] business days.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately to arrange for a replacement or refund.
7. Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact our customer support team at [customer support email]. We’re here to assist you and ensure that you have a positive shopping experience with Urban Kulcha.
