Help & FAQ
Frequently Asked Questions
Welcome to Urbankulcha.com! We’ve compiled a list of frequently asked questions to help you navigate our site and make the most of your shopping experience. If you have any additional questions, feel free to reach out to our customer support team for assistance.
General Questions
To place an order on Urbankulcha.com, simply browse our collection of streetwear fashion, marketplace, and music releases. Once you’ve found the items you’d like to purchase, select your size (if applicable) and click “Add to Cart.” When you’re ready to complete your purchase, proceed to checkout and follow the prompts to enter your shipping and payment information.
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and other secure payment methods.
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
We want you to be completely satisfied with your purchase from Urbankulcha.com. If for any reason you are not satisfied, you may return eligible items within [number] days of receipt for a refund or exchange. Please refer to our Returns & Exchanges page for more information on our return policy and how to initiate a return.
Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary depending on your location. Please note that international orders may be subject to customs fees, duties, and taxes imposed by the destination cou
If you have any questions or need assistance, our customer support team is here to help. You can contact us via email at [customer support email] or by filling out the contact form on our Contact Us page. Our customer support hours are 8:00am – 5:00pm M-F.
Yes, we offer electronic gift cards that can be purchased and redeemed online at Urbankulcha.com. Gift cards are available in various denominations and make the perfect gift for any occasion.
We strive to process orders quickly to ensure prompt delivery, so we are unable to guarantee order modifications or cancellations once an order has been placed. However, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.
To stay updated on the latest product releases, promotions, and exclusive offers from Urbankulcha.com, sign up for our newsletter and follow us on social media. You can subscribe to our newsletter by entering your email address in the signup form at the bottom of our homepage.
We are committed to ethical sourcing and sustainability practices at Urbankulcha.com. Many of our brands prioritize ethical production methods and use environmentally friendly materials whenever possible. Look for our Eco-Friendly and Ethically Sourced badges on product pages for more information.
Still can’t find what you’re looking for?
Please feel free to contact us.